Privacy Policy

Last updated: Oct. 2025

This Privacy Policy explains how Botslab ("we", "our", or "us") collects, uses, and protects personal information when you visit or interact with our website.

1. Information We Collect

We may collect the following categories of personal information:

Contact information such as name, email address, phone number, and shipping address
Order and transaction information including order number and purchased products
Account information if you choose to create an account
Customer service communications submitted voluntarily by users
Technical data such as IP address, browser type, device type, and access logs

2. How We Use Personal Information

To process orders and arrange delivery
To provide customer support and after-sales service
To maintain website security and prevent fraud
To send transactional or service-related communications
To improve website performance and user experience

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enable basic website functionality, analyze traffic, and improve user experience. You may manage or disable cookies through your browser settings.

4. Data Sharing and Third Parties

We may share limited personal information with trusted third-party service providers solely for operational purposes, such as:

Payment processing providers
Logistics and shipping partners
Website analytics and hosting services

We do not sell or rent personal information to third parties.

5. Smart Devices and Data Clarification

Our website itself does not actively collect, monitor, or access any audio or video data. Any data generated by Botslab smart devices (such as video doorbells or cameras) is processed only after users purchase, install, and explicitly authorize the device through its designated application, and is governed by separate device-related permissions and policies.

6. Data Security and Retention

We implement reasonable technical and organizational measures to protect personal information. Data is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. User Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information. Requests may be submitted by contacting us.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

9. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: service@botslab.com